Bilingual Account Manager (Mandarin Speaker) - Customer Success Team

YFY Jupiter · 📍 Tangerang, Banten · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 15000000 - Rp 25000000 per bulan

Join YFY Jupiter, a dynamic and growing company, as a Bilingual Account Manager (Mandarin Speaker) in our Customer Success team based in Tangerang, Banten. This is a unique opportunity for a fluent Mandarin, English, and Indonesian speaker to drive customer success and build strong relationships with our clients. As part of our Customer Success team, you will be at the heart of our operations, ensuring our clients receive the best possible service and support.

In this role, you will work closely with our clients to understand their needs, provide tailored solutions, and ensure their satisfaction. You will also manage customer accounts, monitor service levels, and resolve any issues that may arise. This role is perfect for someone who is passionate about customer success and wants to make a real impact in our business.

At YFY Jupiter, we offer a collaborative and innovative work environment, where your ideas and contributions are valued. We are committed to your professional growth and development, providing opportunities for learning and career advancement.

📋 Tanggung Jawab Pekerjaan

Manage customer accounts and ensure high levels of customer satisfaction.
Monitor service levels and identify areas for improvement.
Provide tailored solutions to meet client needs and ensure their success.
Build and maintain strong relationships with clients through regular communication.
Resolve customer issues and complaints promptly and effectively.
Collaborate with cross-functional teams to deliver exceptional customer service.
Provide regular reports and updates on customer accounts and service levels.
Stay up-to-date with industry trends and best practices in customer success.

🎓 Kualifikasi & Syarat

Fluent in Mandarin, English, and Indonesian.
Minimum of 3 years of experience in a customer success or account management role.
Strong understanding of customer service principles and practices.
Excellent communication and interpersonal skills.
Proficient in using CRM software such as Salesforce or HubSpot.
Ability to work well under pressure and meet tight deadlines.
Bachelor's degree in Business, Marketing, or a related field.
Experience in the financial services or technology industry is a plus.